Zopa Complaints Details
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Zopa is a peer-to-peer lending company that provides loans to borrowers and investors. The company prides itself on delivering an excellent customer service experience, but sometimes things can go wrong. If you have a complaint about Zopa, here’s what you can do:
1. Contact Zopa’s customer service team via phone or email. Explain your complaint in as much detail as possible and include any relevant documentation or screenshots.
2. If you are not satisfied with the response from Zopa’s customer service team, you can escalate your complaint to their complaints team. They will review your complaint and provide a resolution within 8 weeks.
3. If you are still not satisfied with the resolution provided, you can escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that provides free dispute resolution services for consumers.
An Introduction to Zopa
Zopa was founded in 2005 and is one of the UK’s first peer-to-peer lending companies. They offer loans from £1,000 to £25,000 with rates starting from 2.9% APR. Investors can earn returns of up to 6% by lending money to borrowers through Zopa’s platform. The company has won numerous awards for its customer service and has helped over 400,000 people to borrow and invest.