Zara is a well known fashion retail company that is associated with the Inditex group — one of the world’s largest distribution groups. Zara is a multinational clothing and fashion brands that also operates in the UK. The multinational brand offers a wide range of products such as men’s clothing, women’s clothing, kids’ clothing, footwear and other accessories. In addition to clothing and footwear products, Zara also offers attractive home ware products.
Zara fashion retailer is very popular among Brits for its attractive and quality clothing products. Besides, the brand also offers special products and promos from time to time.
Also, the retailer has a helpful and supportive customer support team for the guidance of its customers. Whether you are living inside the UK or any other country of the world you can catch up with the retailer’s support team seven days a week. And if you are facing any difficulty regarding any of its products or simply want to show your dissatisfaction by registering a complaint against the apparel brand then you can readily do it through its website. You can connect with the retailer’s customer services team via any of the following methods.
- Via Phone
- Via Live Chat
- Via Social Media Platforms
- Via iComplaints services (Link at the end of the article)
How to Lodge a Complaint to Zara
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the top of the homepage, you will find the ‘help’ tab. Click this tab and you will be redirected to another webpage, where you will find a link to customer services page. Click this link and you will be instantly landed on the customer services page where you will find their phone number i.e., 0800 030 4238. Now, pick up your phone and dial the provided number for initiating the complaint process.
The lines are open from Monday to Friday (8:30 AM TO 7:30 PM) and Saturday (10:00 AM to 4:00 PM). On Sundays and other closed holidays, this communication channel is unavailable. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Live Chat
In case, you don’t want to register your complaint via phone then you can connect them via Live Chat. You will find the Live Chat facility on the customer services page of the website. Once you click the live chat option then a new window will open up where you have to enter your name, email, and other details. After entering the information, you are ready to connect with the professional team of the clothing retailer.
Via Social Media Platforms
Zara has also official Twitter and Facebook accounts. You can reach out to their support team via these social media accounts. The links to their official accounts are provided at their customer services page. ZARACARE is the official Facebook page of the brand while @ZARA_CARE is its official Twitter page.
Zara has ensured multiple communication channels for their consumers’ satisfaction. Use any of them if you need to get in touch with the brand.