Your Surprise Complaints
| Complaints Email | Complaints Phone Number | Twitter URL |
|---|---|---|
| complaints@yoursurprise.com | +31 85 122 0800 | @yoursurprisecom |
Complaints Process
Your Surprise takes all its customers’ complaints very seriously. If you have any problem with your order or any other service, you can contact the company via email, phone or Twitter. The customer service representative will try to resolve your issue as soon as possible.
If you want to complain about a product or delivery, you should provide the order number, the product name, and the details of the issue. If you want to complain about the services or the behavior of a staff member, you should provide specific details of the problem, including the date and time of the incident.
Your Surprise aims to resolve all complaints within 14 days. If it takes more time than this to resolve your complaint, the company will keep you informed about the progress.
Introduction to the Company
Your Surprise is a renowned online gift shop that offers personalized gifts for all occasions. The company was founded in 2005 in the Netherlands and has now expanded to multiple countries in Europe. Your Surprise offers a wide range of gift products from chocolates to flowers and personalized items like mugs, photo frames, and phone covers.
The company always believes in providing the best experience to its customers, and that is why it also offers a quick and easy-to-use website that helps you to plan and personalize your gift ideas. With Your Surprise, you can create unique and meaningful gifts for your loved ones that will last forever.