Complaints Complaints Contact Information

Complaints Email Complaints Phone Number Twitter URL +441800503015

Complaints Process takes their customer complaints seriously and aims to resolve issues as promptly as possible. Customers can reach the company’s complaints department through the contact information provided above, either by phone or email. also has a social media presence on Twitter, where customers can send their complaints via direct message or tweet to the company’s account.

When customers reach out to the complaints department, they can expect a professional and polite response, as well as an investigation into their issue. The company aims to resolve all complaints within 14 working days, but they will endeavor to resolve any issues much sooner if possible.

If a customer is not satisfied with the resolution offered by’s complaints department, they can escalate their complaint to a higher level. Senior management reviews escalated complaints to ensure that the initial investigation was thorough and that the resolution offered was fair and reasonable.

Introduction to is a UK-based online gardening retailer that sells a wide range of gardening products and plants. The company prides itself on providing high-quality products at affordable prices, along with excellent customer service. is a family-owned business that was started in 2011 by Peter McDermott. The company has grown significantly over the years, and they now have over one million customers. They offer a wide range of gardening products, including plants, seeds, bulbs, gardening tools, and accessories.

The company’s mission is to help their customers enjoy gardening, regardless of their level of experience or previous successes. They offer a wealth of gardening advice and tips, along with an online community of like-minded enthusiasts. believes that gardening should be accessible to everyone, and they work hard to make it possible for people to enjoy gardening, no matter where they live or what their circumstances are.

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