An important part of running a courier service is to keep the lines of communication with their customers open so that the business can be notified if there are any issues with the delivery of the packages.
Yodel is one of the most used courier services in the UK and most of their success can be attributed to their prompt customer service. They have quite a huge number of returning customers because the customer service is quick and they are notified about delays in the delivery of parcels. Getting in touch with the customer service executives is very easy and they are always accessible.
There are various ways you can lodge your complaints with Yodel but you must make sure you have the following information before you decide to lodge a complaint.
- The all-important parcel tracking number
- The parcel recipient’s full name
- The address where the parcel is to delivered
Only when you have these three things that you should lodge a Yodel Complaint. You can lodge a Yodel complaint in the following ways.
If you use the webchat option to lodge a Yodel complaint then you can visit the help centre on Yodel’s website where you will find the webchat option. On clicking on the webchat option, you will find that you will give a form that you have to fill. The form asks you for basic information like name, email address, first line of address, post code and tracking or parcel number. Next you will be given a box where you can clearly state what problem you are facing with your Yodel service. Before submitting this form make sure that all the information you have provided is correct and your issue is clearly stated.
Yodel’s customer service team is available round the clock. All you have to do is dial 03447550117 and you can speak to a customer service executive and communicate your problem to them. Do not forget to mention your parcel tracking number, recipient’s full name and the delivery address.
How a Yodel complaint is solved?
Once you have used either of the two channels above and communicated your issue the customer service executive will do their best to solve your issue right then but if this is not possible then they will let you know of further steps you can take to resolve your issue. Additional contact information, if it is required will also be communicated to you by the customer service executive with whom you are interacting. The Yodel tries to solve any issues raised by customers within three working days.
A dedicated customer service team which is easily accessible by customers is the secret of a well-run business and Yodel seems to have cracked the code with their efficient system to provide easy problem solving for their customers. Webchat and calling are both easy options that are available to all and can be used effectively to resolve problems.