| https://twitter.com/wrenkitchens | |
| Complaint Email | info@thefurnitureombudsman.org |
| Complaint Phone Number | 0333 241 3209 |
| Online Complaint Form | https://www.wrenkitchens.com/complaints-policy |
| Head Office | Wren Kitchens Limited, The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL |
Modern homes can’t be without modern kitchens. But the problem is that we can’t find expert kitchen designers most of the time. However, thanks to Wren Kitchens that has gathered some of the fine kitchen designers for UK citizens.
Wren Kitchens is a UK-based designer, manufacturer, and kitchens’ retailer. It is privately-owned business entity that is serving UK population since last decade. The company was founded in 2009 and since then it has built more than 100 physical stores across the country. The company offers kitchen designing and manufacturing services to its UK customers. Besides, the company also offers a range of kitchen appliances like cooking appliances, laundry appliances, dishwashers, worktops, and related accessories.
In addition, Wren Kitchens has also varied and amazing customers support services. The company is also having a supportive and helpful customer services team and if you want to complain about any of the product or any service then you can reach out to the team via any of the following means.
- Via Phone
- Via Post
- Via Furniture and Home Improvement Ombudsman
- Via our complaints services
How to Lodge a Complaint to Wren Kitchens
You can complain regarding any issue via the phone number provided at the website. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘complaints policy’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0345 127 7008.
For lodging your complaint via phone, just pick up your phone and dial the given number and you will be instantly connected with the support team. Lines are open from 09:00 am to 05:30 pm, Monday to Friday. Unfortunately, this communication mean is not available on weekends and other closed holidays. Besides reaching them out by them via phone, you can also file your complaint via writing them a complaint letter.
Via Post
If you don’t want to indulge in phonetic conversation then alternatively you can write them a complaint letter. Their postal address is available on the complaint page. For your convenience, their postal address is following.
Customer Service Department, Wren Kitchens
The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL
Besides, these contact options, Wren Kitchens has also a comprehensive FAQs section and you can clarify your general queries by reading its FAQs section prior to any complaint.
Via Furniture and Home Improvement Ombudsman
If Wren Kitchens’ support team is unable to address your issue then you can contact the Furniture and Home Improvement Ombudsman. The Furniture and Home Improvement Ombudsman is a governmental body that decides the cases relating furniture and home improvement products. You can either visit official website of the ombudsman or can alternatively reach out the governmental body via phone, email, postal address provided by Wren Kitchens on its complaints page. The phone number, email address, and postal address of the ombudsman are following.
Phone Number: 0333 241 3209
Email Address: info@thefurnitureombudsman.org
Postal Address: The Furniture and Home Improvement Ombudsman, Premier House, First Floor, 1-5 Argyle Way, Stevenage, Hertfordshire, SG1 2AD
To Wrap it Up
Wren Kitchens strives to facilitate its valued customers in every possible way so they have provided multiple communication channels for their customers to reach them out.
Wren have the worst kitchens, and even worst customer services. Feel free to contact me for a full blown 30 month saga of my nightmare kitchen!
Hi
I,m having the same type of problem, do you have any email addresses of the company directors, complaints department, owners etc.
thanks.
paul rea
tupacandkyle@hotmail.com
Purchased a kitchen 2013, required to order 2 Drawer Runners in 2022.
Phoned the store we made purchase from to be advised kitchen may be under warranty but I would have to call Head Office. On calling Head 0ffice I was asked for full name, address, postcode and address of the store we bought the kitchen. I gave all the details requested only to be told we did not buy from The store I mentioned, I insisted it was but the female staff member insisted my security information was NOW WRONG and unless i could confirm the correct STORE ADDRESS the call will go no further. I continued to insist that I was correct and asked for my call to be passed to her line manager but she refused and refused to help me further. long story short the branch we bought from “Hamilton” has moved to “Uddingston” you would think internally Uddingston would marked as “formally Hamilton”. Eventually spoke with Dion who was very helpful and order the required.
Received order on Wednesday 16 February. Several appliances were missing and no one had advised us of this. Rang several times to speak to customer services just left hanging on the phone for over an hour so had to ring back to the sales guy who had advised me initially that he would see the kitchen throughout i.e., until I was happy with the installation (what a laugh).
Sales guy couldn’t get through either. Came to fit the new kitchen found 5 doors damaged, sink unit damaged and the sink mount they have sent is round yet the sink is square? Quartz team is due here tomorrow and they are going to charge me £100 if they can’t do the pre-fit. Had an email from customer service person who advised as I was a ‘supply only customer’ it’s up to me to engage the installers once I received everything from Wrens – as I am not physic or have a crystal ball nor are Joiners, Electricians, Plumbers or Gas fitters sat around waiting for a customer ringing to advise when to fit / install goods. I have rung and rung and emailed to no avail. I have now had to contact citizens advice with the problem. They in turn have advised that they will be speaking to trading standards with respect to right to rejected substandard goods and consequential losses…………………………..
wrens kitchen after a 3 month nightmare , they now say i have to pay more money so , I have asked for a refund on the work tops which i never had and the in the 2008 the consumer protection from unfair trading regulations act 2008 i am entitled to a full refund .