WorldSIM Complaints: Dealing with Customer Service
| Customer Service Email Address | Customer Service Phone Number | Twitter URL |
|---|---|---|
| customercare@worldsim.com | +44 7973 004000 | https://twitter.com/worldsim |
Complaints Process
If you have a complaint about WorldSIM, the first step is to contact their customer service team either by email or phone. They aim to respond to email complaints within 24 hours, but it may take longer during peak times. If you’d prefer to call, their customer service phone number is available 24/7.
If you’re not satisfied with their initial response, you can escalate your complaint by emailing the team leader or manager. They aim to respond to these complaints within 3-5 working days.
If you’re still not happy with the outcome, you can submit a complaint to the Financial Ombudsman Service. This is an independent organization that deals with complaints about financial services companies. However, you must have given WorldSIM a chance to resolve the complaint before you can contact the Financial Ombudsman Service.
An Introduction to WorldSIM
WorldSIM is a company that provides international SIM cards and travel gadgets. They aim to save travelers money on roaming charges and provide a hassle-free solution for staying connected abroad. They offer SIM cards that work in over 200 countries, as well as travel gadgets such as portable hotspots and smartwatches. However, like any company, WorldSIM can receive complaints from customers who are unhappy with their service. If you have a complaint about WorldSIM, follow their complaints process to try and resolve the issue.