World-First Complaints

World-First Complaints: Roundup

Company Email Address Phone Number Twitter URL
World-First +44 (0) 207 7699 633

Complaints Process

Having an efficient and prompt complaints process is essential for any company, especially those in the service industry. World-First takes all complaints very seriously and aims to resolve them as quickly and efficiently as possible.

If a customer has a complaint, they are advised to contact customer service by phone or email in the first instance. They can also reach out to the company via their Twitter account. Once the complaint has been received, World-First will acknowledge it within 48 hours and investigate the issue. They aim to provide a resolution or a detailed progress update within 15 business days.

Any complaints that cannot be resolved within this time will be escalated to a senior member of the team. If the customer is still not satisfied with the proposed resolution, they can escalate it to the Financial Ombudsman Service (FOS) who will independently review the complaint.

An Introduction to World-First

World-First is a UK-based foreign exchange and international payments company that was founded in 2004. They help businesses and individuals transfer money around the world quickly and securely. They are authorised by the Financial Conduct Authority (FCA) and have transferred over £70 billion since their launch.

World-First prides itself on delivering exceptional customer service and supporting customers at every stage of their journey. Their team of experts can assist with everything from setting up an account to navigating foreign regulations.

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