The second and third industrial revolutions have lifted the living standards of all folks generally and of citizens of the developed world particularly. Likewise convenience in every walk of life, convenience in transportation has also increased and now people and goods can move easily via diverse transportation means. However, air transport is favored by a majority of people due to its swiftness and safety.
Moreover, the low-cost airline companies like Wizz Air have made air transportation possible for low-income groups as well. Wizz Air is a low-cost airline company based in Luton Airport, London. Besides UK, Wizz Air also operates in several other regions and countries of the world. The company holds a United Kingdom Civil Aviation Authority (CAA) Type A Operating Licence permitting it to carry passengers, cargo and mail on aircraft with twenty or more seats.
Besides its global air transportation services, the company also strives to maintain a two-way communication with its consumers via its website. If you have any query or want to file a complaint against the company’s staff or any service then you can also do it through its website. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Complaints Form
- Via FAQs
- Via our services
How to Lodge a Complaint to Wizz Air
You can complain via any of the above means but filing the complaint via phone is super easy and instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘special assistance’ tab. Click this tab and you will be redirected to another webpage, where you will find the contact tab. Click this tab and you will land on the contact page. On contact page, you will find several categories. Here click the call centre category and their phone number will appear. For lodging your complaint, pick up your phone and dial the given number.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Complaints Form
In case, you don’t want to call or the lines are closed then you can alternatively submit a complaints form. You will find link to the complaints form on the contact page. On contact page, you have to click complaints tab and a link to the form will appear. Now click the link and complete the form and then submit it. The complaints form may take up to 30 days for getting back response from the support team.
Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. The FAQs section is also present on the contact page – you will find a link to the FAQs sections on both home and contact pages. Generally, it is recommended to read out this FAQs section before initiating any complaint process.
Wizz Air also has presence on social media platforms like Instagram, Twitter, Facebook, and the like. You can follow these official accounts for keeping yourself updated regarding recent promo offers and new destinations.
Like its global outreach, Wizz Air has also provided multiple communication channels to its customers via its website for reaching out the professional and competent customer service team of the company.