Willow & Hall Complaints

Willow & Hall Complaints

Email Address Phone Number Twitter URL
customerservice@willowandhall.co.uk 01234 782340 @willowandhall

Complaints Process

Willow & Hall strives to provide excellent customer service, but sometimes things may not go as planned. If you have a complaint about any of their products or services, the following process should be followed:

1. Contact Willow & Hall’s customer service team as soon as possible. They can be reached by email or phone, and they will do their best to resolve the issue quickly.

2. Provide as much detail about the complaint as possible, including any relevant order numbers or dates.

3. If the customer service team is unable to resolve the issue to your satisfaction, ask for the complaint to be escalated to a manager or supervisor.

4. If the issue still remains unresolved, you may wish to consider taking the matter further by contacting the relevant regulatory body or Ombudsman.

Willow & Hall takes all complaints seriously and strives to reach a satisfactory resolution for all customers.

Introduction to the Company

Willow & Hall is a British furniture company that specializes in creating high-quality, handmade furniture. Founded in 2012, they have quickly established themselves as a leading brand in the home furnishings market.

Their products are made using sustainable materials, such as FSC certified timber, and they offer a range of fabrics that are environmentally friendly. They pride themselves on their attention to detail and customer service, which has earned them a loyal customer base.

Whether you’re looking for a new sofa, armchair, or bed, Willow & Hall has an extensive range of products to suit your needs. They offer a made-to-measure service, so you can customize your furniture to your specific requirements.

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