Wilko Complaints

Complaint Emailenquiries@wilko.com
Complaint Phone Number0800 032 9329
Online Complaint Formhttps://www.wilko.com/en-uk/help
Head OfficeJK House, Roebuck Way, Manton Wood, Worksop, Notts, S80 3EG

Do you long for a hassle-free shopping? If yes, then just visit Wilko online shopping where you can buy virtually anything with just click of a mouse. Wilko is a UK-based retailer company and it has two main distribution centres one in Manton Wood, Worksop and the second in Magor, South Wales. Wilko is a sort of online supermarket that offers a wide range of products. You can buy garden accessories, outdoor furniture, aesthetic decoration products, household goods, pet foods, health and beauty products, toys, stationery, and much more. Its product catalogue is as comprehensive as Amazon’s.

Wilko was established in 1930 and since then it has grown enormously. It is a family-owned business and now has more than 400 physical locations across the UK. Wilko stores accept a range of online payment methods like Master Cards, Visa Cards, PayPal, Apple Pay, Lay Buy, and much more.

Wilko Complaints

Besides its quality and economical products, Wilko has also a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against any of the stores’ staff or any other related issue then you can do it through its website. In addition, the customer team will tell you about new arrivals, hot picks, and promo offers. You can connect with its customer support team via any of the following means.

  • Via Phone
  • Via Email
  • Via Post
  • Via our services

How to Lodge a Complaint to Wilko

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘help and support’ tab. Click this tab and you will be redirected to another webpage where several categories will appear. Here you have to click ‘Wilko General’ category. After clicking this category, ‘make a complaint’ tab will appear.

Now, click this make a complaint tab and their complaint phone number i.e., 08000 329 329 will appear. For lodging your complaint, pick your phone and dial the given number.

Via Email

Besides phone, you can also register your complain via email. The email address is present beneath their phone number. For your convenience, the email address is enquiries@wilko.com. Once they receive your email, soon one of the rep of the customer support team will get back to you.

Via Post

Finally, you can also connect with the team by writing them a complaint letter. Their postal address is available on the beneath their email address. For your convenience, their postal address is following.

Wilko, JK house, Roebuck way, Worksop, Nottinghamshire, S80 3EG

In addition, you can also follow the official social media accounts of Wilko for keeping yourself updated about the recent promo offers, hot picks, and new products, etc.

Wrapping it Up

Wilko is one of the vibrant and expanding supermarkets of the UK and it has also ensured multiple communication channels for its consumers for reaching out the professional customer support team of the stores.

Submit Your Complaint

2 thoughts on “Wilko Complaints”

  1. Hello, on visiting your store in Barry, I had to get quite a lot of things. My daughter was with me who is a blue badge holder, and I am 75 yrs old and can’t walk very well , I had no cash with me as I pay by card, I did have two trolley tokens alas nether worked in your trollies. So I asked the girl on the till if she could free a trolley for me, she was lovely and called what I believe was her manager, he was an Asian gentleman and just said no he could not get us a trolley, at no time did this man become helpful just past us a pull basket and left. I had to get some aero neut, my husband wanted 3 packets,I could only manage one. also two tins of paint this I could not manage Still I spent £27 I have my receipt, My Esperance in the shop was to say the least stressful. The reason we use this Wilco is there is a disabled parking place right outside. Please can you let me know why he could not free a trolley for us. I am at present one very unhappy customer, I have never before complained to any store I await your reply. Mrs Sandra Evans 9 , Cyntwell Crescent Ely Cardiff CF5 5QG. Phone number 02920639588

  2. I can’t get the complaints form on their website to send, nothing happens. I sent an email complaint to enquiries@wilko.com but it turns out that that email isn’t monitored and they tell you to contact Customer Services using the website.

    You can’t contact Wilko. They have made it impossible.


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