Wightlink Complaints
| Email Address | Phone Number | Twitter URL |
|---|---|---|
| customer.services@wightlink.co.uk | 0333 999 7333 | @wightlinkferry |
Complaints Process
Customers who wish to make a complaint to Wightlink can either fill out an online complaint form on their website, send an email to customer.services@wightlink.co.uk, or call 0333 999 7333. Wightlink aims to resolve complaints as quickly as possible and will acknowledge receipt of complaints within 5 working days. Customers will then be kept informed of the progress of their complaint until it is resolved.
Introduction to the Company
Wightlink is a ferry company that provides services between the mainland of England and the Isle of Wight. The company operates three routes: Portsmouth to Fishbourne, Lymington to Yarmouth, and Portsmouth to Ryde. Wightlink was founded in 1990 and has been a subsidiary of Balfour Beatty since 2015. The company operates a fleet of 10 ships and employs around 600 people. Wightlink is committed to providing safe, reliable, and sustainable ferry services to its customers.