Wiggle Online Cycle Shop Complaints

Contact Information:

Email Phone Number Twitter
customerservices@wiggle.com +44 (0)20 8 438 8888 @wigglebikeshop

Complaints Process:

Wiggle Online Cycle Shop is committed to providing exceptional customer service and resolving any issues or complaints promptly. If a customer has a complaint, the first step is to contact their customer service team either through email, phone, or social media. The customer service team will work with the customer to understand their concerns and provide a resolution as quickly as possible.

If a customer is not satisfied with the initial resolution offered by the customer service team, they can escalate their complaint to a manager. Wiggle has a dedicated complaints team that will investigate the issue and provide a final resolution. Customers can expect to receive a final response within eight weeks.

In the event that a customer is still not satisfied with the resolution, they have the option to escalate the complaint to the European Online Dispute Resolution platform or seek alternative dispute resolution options.


Wiggle Online Cycle Shop is a UK-based online retailer specializing in cycling and triathlon equipment, apparel, and accessories. Founded in Portsmouth, UK, in 1999, Wiggle has grown to become one of the largest online cycle shops in the world, shipping to over 70 countries. In addition to their online store, Wiggle also operates several physical stores across the UK.

Wiggle is known for their wide range of products, competitive prices, and commitment to excellent customer service. They offer a number of convenient delivery options, including free standard delivery on orders over £16, and a 365-day returns policy. Wiggle also sponsors several professional cycling teams and events, including Team Wiggle-High5 and the Wiggle Sportive series.

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