Wickes Complaints

Twitter https://twitter.com/Wickes
Complaint Email customer.relations@wickes.co.uk
Complaint Phone Number 0344 892 2721
Online Complaint Form https://www.wickes.co.uk/contactus
Head Office Karen Larking Head of Customer Relations Rhosili Road Brackmills Northampton NN4 7JE

It is the desire of almost every human being to live in an aesthetic and comfortable environment. We all want our home to be comfortable and beautiful. And there are several platforms that help your home to look attractive and feel comfortable.

Wickes is one of such platforms that help to improve your home and home lawn/garden. Wickes is one of the largest home improvement retailers in the UK with more than 230 stores across the UK. Besides home décor and gardening tools, the retailer offers other kitchen and bathroom products. Though Wickes was established in 1854 in the US and its first store in the UK was opened in 1972 and since then the retailer is serving UK citizens with utmost satisfaction. Wickes offers a wide range of products like decoration items, gardening tools, home maintenance, security products, and much more.

Wickes Complaints


Besides a huge products catalog, Wickes has also an amazing customer support team. Whether you are living inside the UK or any other country of the world you can catch up with the company’s support team seven days a week. And if you are facing any difficulty regarding any of its products or simply want to show your dissatisfaction by registering a complaint then you can readily do it through its website. You can connect with the company’s customer services team via any of the following methods.

  • Via Phone
  • Via Live Chat
  • Via Online Contact Form
  • Via our complaints services

How to Lodge a Complaint to Wickes

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘customer services’ tab. Click this tab and you will be redirected to another webpage, where you will find get in touch tab. Click this tab and several contact options including their phone number will appear. The phone number is 0330 123 4123.

Now, pick up the phone and dial the given number to connect with the team. Besides reaching out via phone, you can also file your complaint via any of the following methods.

Via Live Chat

In case, you don’t want to indulge in phonetic conversation or the lines are closed then you can alternatively lodge your complaint via live chat. The live chat feature is available on the contact page. Once connected via live chat, the customer support team will instantly resolve your query in real-time.

Via Online Contact Form

If you want to complain to them via an online contact form then you can also do it quite easily. The online contact form is present on the contact page. For submitting an online contact form, enter your personal information and detailed complaint in the form that is available on the contact page. After filling out the form, click the ‘submit’ button and they will instantly get back to you.

Over to You

Wickes has ensured multiple communication channels for their consumers’ satisfaction. Use any of them if you need to get in touch with one of the best home and gardening businesses in the UK.

Submit Your Complaint

3 thoughts on “Wickes Complaints”

  1. After ordering bathroom from Wickes and being delivered on time it went downhill. the plumbers came day after informed-at present 3 weeks in we still have no bath/shower toilet. The plumbers have taken 5 days away on other jobs before our bathroom ,and on the day they were hoping to get things sorted it turns out the toilet was the wrong one for our bathroom. A new one has been ordered which could take at least a week to come. Also the shower door is the wrong size and too big, the radiator valve are the wrong ones so that also couldn’t be fitted. The wash basin cabinet was also too big , and the plumbers said there was not enough room in bathroom to put in cabinet. To sit on toilet you are leaning against cabinet, so the person who measured handent taken this into consideration. At present we are no near having a bathroom and having to use family and friends to use shower. Having spent £8,000 plus we are annoyed at the lack of progress. I look forward to a reply

  2. I have tried numerous ways of getting help with broken parts to my kitchen that I bought from wicks, Bridgend store. I’m on the phone yet again stuck in a queue for 40mins plus 40 mins this morning, will somebody please help me.

  3. i am sorry to hear you have had problems with wicks, i to have had problems and customer services are not any help , since read all the complaints an line wish i had seen them first i would not have had wicks install my bathroom. would not recommend wicks to anyone.


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