Wickes Complaints

Wickes Contact Information

Customer Service Email Address Customer Service Phone Number Twitter URL
customerservices@wickes.co.uk 0800 001 1700 @Wickes

Complaints Process at Wickes

Wickes is a well-known home improvement and DIY retailer in the United Kingdom. While the company strives to provide excellent customer service, there may be occasions where customers have complaints about the products or services they have received. If you have a complaint, here is the process you can follow:

1. Contact Customer Service: The first step in addressing a complaint is to contact Wickes’ customer service department. You can do this by calling the customer service phone number or by sending an email to the customer service email address provided in the table above. Explain your complaint clearly and provide any relevant information, such as your order number or product details.

2. Escalate the Complaint: If you are not satisfied with the resolution provided by customer service, you can escalate your complaint by writing to Wickes’ Customer Service Manager. Provide all information related to your complaint such as order number, date of purchase etc. along with the details of the customer service representative that you spoke to.

3. Independent Reviews: If you’re still unhappy with the response to your complaint, you can also leave a review on independent review websites such as Trustpilot. These reviews are publicly visible, so companies often pay attention to them to ensure that their reputation is not affected.

Introduction to Wickes

Wickes is a British retailer of home improvement and DIY products founded in 1972 in Manchester, UK. Wickes stores offer a wide range of products including tools, electrical and lighting, flooring, doors and windows, garden and outdoor products, decorating, and more. In recent years, Wickes has also expanded to offer kitchen and bathroom design and installations services through its Design & Installation service. The company places value in providing high-quality products and customer service to ensure customer satisfaction. Wickes operates over 200 stores across the UK and also offers online shopping through its website.

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