Explore what happens when you voice a complaint on Uber Eats and understand possible scenarios and outcomes including potential refunds.
What happens when you complain on Uber Eats?
If a customer reports a missing item or incorrect order to Uber Eats support, Uber Eats will investigate. If it meets specific criteria, we will issue a refund to your customer on your behalf. You will then see an ‘Order Error Adjustments’ section in your Weekly Pay Statements and the Restaurant Manager.
Does Uber Eats refund if you complain?
To request a refund, please use our Support request form. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission.
What to do if Uber Eats customer doesn t respond?
If the customer doesn’t answer, tap the banner that appears. Then tap the button to notify the customer that you’ve arrived. A countdown clock will begin. If the customer doesn’t contact you by the time it runs out, follow the prompts for ending the delivery.
Does Uber Eats give refunds for messed up orders?
We’ll review and determine next steps. We won’t be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.