Explore what happens when Uber Eats messes up an order, the frequency of incorrect orders, route to dispute, and who bears the refund cost.
What happens if Uber Eats gets order wrong?
We’ll review and determine next steps. We won’t be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.
What percentage of Uber Eats orders are wrong?
Orders placed through a service such as DoorDash or Uber Eats are not correct 24.4% of the time, the data shows. The research was based on a nationwide survey of 1,084 consumers.
How long does Uber Eats take to respond to a wrong order?
Please note: we require you to use the dispute button in the Orders tab in Uber Eats Manager to submit a dispute request within 30 days of the order date. We aim to resolve disputes within about an hour; you can use the tracker to know when to expect a response. All disputes will be evaluated individually.
Who loses money when you refund Uber Eats?
Refunds that the restaurant are responsible for will be automatically deducted from the restaurant’s weekly payment statement. Refunds will not be issued for things like missing sauces, condiments, cutlery, napkins and straws.