Explore what happens when your Just Eat order is late, delivery wait times, account refunds and the acceptable wait for your takeaway.
What happens if my just eat order is late?
We’re really sorry to hear that – let’s get this sorted. Get in touch with us by using the contact option below (only visible when logged into your account) and we’ll try and sort it out for you. Have your order number handy, you’ll find it in your order confirmation email.
How long should you wait for a just eat delivery?
Please bear in mind that the delivery times provided are estimates only, and orders generally arrive within 10 minutes of the ETA. You can track your order’s progress on the order details page, where you’ll see the latest order updates.
Can I get a refund just eat?
We try to refund customers with account credit, which helps us to process refunds as quickly as possible. The account credit amount will be added to your Just Eat account within a few days. Once it’s added to your account, you can use this on your next order.
How long is too long to wait for a takeaway?
The majority of customers are satisfied if their takeaway food delivery arrives within one hour but few are happy to wait beyond this point, MCA data has shown.