Wembley Stadium Tours Complaints

Wembley Stadium Tours Complaints

Email Phone Number Twitter
customercare@wembleystadiumtours.com +44 (0) 800 169 9933 @wembleytours

Complaints Process

If you have a complaint regarding your Wembley Stadium Tour experience, you can contact their customer service team by email, phone, or on Twitter. The customer service team will try to resolve your issue as quickly and efficiently as possible.

When contacting the customer service team, make sure to provide as much detail as possible about the issue, including the date and time of your tour, the names of any staff members you interacted with, and any other relevant details.

If you are not satisfied with the response from the customer service team, you can escalate your complaint to a higher level manager or director. Wembley Stadium Tours aims to resolve all complaints within 28 days of receipt.

About Wembley Stadium Tours

Wembley Stadium Tours is operated by the Wembley National Stadium Trust, a charity that manages Wembley Stadium on behalf of the Football Association (FA). The tours offer visitors the chance to explore the stadium’s history and behind-the-scenes areas, including the locker rooms, pitchside, and the Royal Box. The tours are available in multiple languages and are suitable for all ages.

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