Waterstones Customer Service Contact Information
| Phone Number | ||
|---|---|---|
| customersupport@waterstones.com | +44 20 7202 9990 | @Waterstones |
Complaints Process
Waterstones is committed to providing excellent customer service and addressing any complaints as quickly and efficiently as possible. If you have a complaint, you can contact Waterstones customer service via email or phone. They are also available on Twitter, which can be a quick and convenient way to get in touch.
When making a complaint, it’s important to provide as much information as possible, including any order or product details. This will help Waterstones customer service staff to understand the issue and provide an appropriate resolution.
Waterstones aims to respond to all complaints within 48 hours and will work to find a solution that meets your needs. If you are not satisfied with the response from customer service, you can escalate your complaint to a manager or supervisor.
About Waterstones
Waterstones is a leading UK-based book retailer with over 280 stores. The company was founded in 1982 and has since become a well-known brand in the world of books. Waterstones offers a wide range of books in various genres, including fiction, non-fiction, children’s books, and more.
In addition to its retail stores, Waterstones also offers an online store where customers can purchase books and other products. The company is committed to providing excellent customer service and is dedicated to promoting reading and literacy throughout the UK.