Watchfinder Customer Support Information
| Email address | customerservice@watchfinder.co.uk |
|---|---|
| Phone number | +44 1642 534042 |
| @watchfinder |
Complaints Process
At Watchfinder, we strive to provide the best possible service to our customers. However, in the rare instance that you do need to make a complaint, our team is here to ensure it is resolved as quickly and efficiently as possible.
To make a complaint, you can contact our customer service team via phone, email or direct message on Twitter. We will acknowledge your complaint within three working days and aim to resolve it within 10 working days. If we are unable to resolve your complaint within this timeframe, we will update you on the progress of the investigation.
If you are not satisfied with the response from our customer service team, you can escalate your complaint to our Complaints Officer who will independently review your complaint and provide a final response.
Introduction to Watchfinder
Watchfinder is a leading retailer of luxury pre-owned watches, with over 4,000 timepieces in stock from over 50 brands. Founded in 2002, we have grown to become one of the largest and most trusted pre-owned watch specialists in the world.
Our team of experts meticulously inspect each watch to ensure it meets our high standards of quality and authenticity, and we offer a 12-month warranty on all watches sold. With a strong focus on customer service, we aim to provide an excellent shopping experience and a wide range of payment and finance options to suit every customer’s needs.