Walls & Floors Complaints

Walls & Floors Complaints

Complaints Process

At Walls & Floors, we take all complaints very seriously and aim to resolve them in a timely and effective manner. If you have a complaint, please do not hesitate to contact our customer service team via our email address or phone number provided in the table above.

Once we receive your complaint, we will acknowledge it within 24 hours and aim to resolve the issue within 5 working days. In some cases, it may take longer to resolve, but we will keep you informed throughout the process.

If you are not satisfied with our response to your complaint, you can escalate the issue to our senior management team, who will review the case and provide a final decision.

Introduction to Walls & Floors

Walls & Floors is a leading retailer of tiles and flooring, offering a wide range of high-quality products at competitive prices. With over 30 years of experience in the industry, we pride ourselves on delivering exceptional customer service and expert advice to help you find the perfect tiles and flooring for your home or business.

We have a team of experts who are passionate about tiles and flooring and are always on hand to provide advice and guidance on everything from design to installation. Our products are sourced from trusted suppliers from around the world, ensuring that we only offer the very best quality items.

At Walls & Floors, we believe that every home and business deserves to look its best, and we are committed to helping our customers achieve their design goals with our range of innovative and stylish tiles and flooring products.