Supermarkets are the phenomenon of twenty-first century. Now, we can shop for virtually any type of commodity from the comfort of our homes – thanks to the online platforms of these traditional supermarkets. Waitrose & Partners or simply Waitrose is one such UK-based supermarket chains that not only operates in the UK but has also business operations in almost 52 countries of the world. Waitrose not only sells food items besides other products. Besides groceries and food items, the supermarket chain also sells floral products, gifts, garden goods, pet products, and much more.
Waitrose is headquartered in Bracknell, Berkshire, and Victoria, London. The chain began its business operations in 1904 and it has now more than 330 stores across the UK. It is among one of the most renowned online supermarket chains in the UK – in fact it is the eight largest supermarket chain of the UK.
Besides in-store shopping, you can also buy online from the comfort of your home and your goods will be delivered at your home as the chain offers convenient delivery options. Waitrose has varied and amazing customers support services. The chain is also having a supportive and helpful customer services team and if you want to either clarify about your order or delivery or want to complain about any of the stores or any staff member then you can reach out to the team via any of the following means.
- Via Phone
- Via Contact Form
- Via Email
- Via App
How to Lodge a Complaint to Waitrose
You can complain regarding any issue via the phone number provided at the website. For lodging, a complaint via phone, visit their website, and at the top and bottom of the homepage, you will find the ‘customer service’ tab. Click this tab and you will be redirected to another webpage, where you will find the ‘contact us’ option. Click this option and you will land on another webpage.
Once you land on this new page, you will find multiple contact options including phone number i.e., 0800 188 884. Now just pick up your phone and dial the given number for instant contact with the support team. Besides reaching them out by their website, you can also file your complaint via contact form.
Via Contact Form
On the same page, the option of contact form is available. Choose your intended category of the contact form and click at the provided link. A contact form will open up where you have to provide relevant details. After filling the form, submit it and a member of the support team will contact you back soon.
Still, you can send them an email detailing your complaint. The email address is provided at the contact page i.e., [email protected]. Just write a detailed complaint email and send it on the abovementioned email address. As soon as they receive your email, a member of the customer service team will get back to you.
In case, you don’t want to register your complaint via any of the above methods then alternatively you can do it via their app. Waitrose has an interactive app which you can download from both apple and Google play store. After downloading the app, login to it and locate the ‘contact’ functionality. Click the ‘contact’ functionality to connect with the customer service team.
Besides, these contact options, Waitrose has official accounts on almost every major social media site. You can follow these for keeping yourself about the latest products and policies.
Wrapping it Up
Waitrose strives for facilitating its valued consumers in every possible way so they have provided multiple communication channels for their customers to reach them out.