Waggel Pet Insurance Contact Details
| Phone Number | ||
|---|---|---|
| hello@waggel.co.uk | +44 20 3322 8820 | https://twitter.com/waggel |
Complaints Process
As with any pet insurance provider, there may be times when clients are not satisfied with the service they have received. At Waggel Pet Insurance, they have a clear complaints process in place to ensure that any issues are dealt with quickly and efficiently.
If a client has a complaint, they are encouraged to get in touch with the Waggel customer service team as soon as possible. This can be done by phone or email, as detailed in the contact table above.
Once the complaint has been raised, Waggel will investigate the matter and aim to provide a resolution within 8 weeks. If for any reason the complaint cannot be resolved within this timeframe, they will provide a clear explanation of why and give an estimated date for when the issue will be resolved.
If after following the complaints process a client is still not satisfied with the resolution, they can escalate their complaint to the Financial Ombudsman Service.
Introduction to Waggel Pet Insurance
Waggel Pet Insurance is a UK-based pet insurance provider founded in 2018. They offer customizable insurance policies that are tailored to each individual pet owner’s needs, and their coverage includes a range of treatments for illnesses and injuries.
As well as providing pet insurance, Waggel also has a focus on pet wellness, offering advice and insights into how to keep pets happy and healthy. They also donate a portion of their profits to animal charity organizations.
Overall, Waggel is dedicated to providing a high level of customer service and transparent policy information to ensure that pet owners have peace of mind when it comes to their furry friends.