Voyager Insurance – Long Stay Travel Complaints
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Voyager Insurance takes complaints seriously and aims to resolve them in a timely and efficient manner. If you have a complaint, you can contact their customer service team via email or phone. Alternatively, you can write to their head office at the address listed on their website.
Upon receipt of a complaint, Voyager Insurance will acknowledge it within five working days and provide you with a reference number. They will investigate your complaint thoroughly and provide a full response within eight weeks.
If you are not satisfied with the outcome, you can escalate your complaint to the Financial Ombudsman Service, who will independently review your complaint and provide a resolution.
Introduction to the Company
Voyager Insurance is a UK-based travel insurance provider that specialises in offering insurance policies for long-term travel. They offer a range of policies that cater to backpackers, gap-year travellers, and digital nomads, with cover for a variety of activities and destinations.
Their policies are underwritten by a range of leading UK insurers, providing customers with peace of mind that their claims will be handled professionally and efficiently. Voyager Insurance has a reputation for excellent customer service and has received numerous accolades for their policies and services.