Voyager Insurance – Annual Multi-Trip Complaints
| Customer Service Email Address | Customer Service Phone Number | Twitter URL |
|---|---|---|
| customerservices@voyagerinsurance.com | 01483 562 662 | #VoyagerIns |
Complaints Process
Voyager Insurance is committed to providing excellent customer service, but if you are unhappy with any part of their service, they have a complaints process in place.
If you have a complaint, you should first contact Voyager Insurance’s customer service team by phone or email outlined in the table above. If the customer service team is unable to resolve your complaint, you can escalate it to a complaints handler. They will investigate your complaint and aim to resolve it within eight weeks.
If you are still unhappy after eight weeks, or if your complaint has been rejected, you can refer it to the Financial Ombudsman Service (FOS). The FOS is an independent body that can help resolve disputes between financial companies and their customers.
Introduction to the Company
Voyager Insurance Services Ltd is a UK-based insurance intermediary that specializes in providing travel insurance solutions. The company has been in the travel insurance market for over 20 years and has a reputation for providing quality insurance products and excellent customer service.
Their insurance products include annual multi-trip travel insurance, single trip travel insurance, cruise travel insurance, long-stay travel insurance, and backpacker travel insurance. The policies are designed to provide comprehensive cover for different types of travel needs.
Voyager Insurance is authorized and regulated by the Financial Conduct Authority (FCA) and is a member of the Financial Services Compensation Scheme (FSCS). This means that if the company were to go bankrupt, customers would be entitled to compensation from the FSCS.