VMware Customer Service Information
| Email Address | Phone Number | Twitter URL |
|---|---|---|
| support@vmware.com | 1-877-486-9273 | @vmwarecares |
Complaints Process
VMware, a technology company that provides cloud computing and virtualization software and services, is committed to resolving customer complaints as effectively and efficiently as possible. The company encourages customers to first seek assistance through its online knowledge base or by contacting its customer support team via phone or email.
If a customer issue remains unresolved, the company has a formal complaints process that begins with the customer submitting a complaint to VMware’s Executive Escalation Team. This team is responsible for investigating and addressing customer complaints that have proven difficult to resolve through the normal support channels.
The Executive Escalation Team typically addresses complaints within three business days and commits to providing a resolution within 10 business days. If the issue cannot be resolved at this level, customers may be referred to the company’s formal dispute resolution process.
An Introduction to VMware
VMware was founded in 1998 and is headquartered in Palo Alto, California. The company provides software and services for data center virtualization, cloud computing, and digital workspace technology. VMware’s products and services are used by organizations of all sizes, including some of the world’s largest corporations, governments, and educational institutions.
Despite the company’s commitment to providing quality products and services, some customers may experience issues or have complaints to raise. By following the company’s complaints process and engaging with VMware’s dedicated customer support team, customers can help ensure that their issues are addressed effectively and efficiently.