Vision Express Complaints

Vision Express Complaints

Complaints Process

Vision Express has a clear complaints process in place, which includes the following steps:

1. Contacting customer service: If customers have any issues or complaints, they can contact Vision Express by phone on 0800 038 2177 or by email at customerservice@visionexpress.com. The customer service team will aim to resolve the issue as quickly as possible.

2. Escalating the complaint: If the issue is not resolved to the customer’s satisfaction, they can escalate the complaint by contacting Vision Express’ head office. The company has a dedicated complaints team to handle any issues that cannot be resolved by customer service.

3. Reaching a resolution: Vision Express aims to reach a resolution to all complaints within 28 days. If a customer is still dissatisfied with the outcome, they can contact the Optical Consumer Complaints Service (OCCS) for further assistance.

Introduction to the Company

Vision Express is a leading optician and eyewear retailer in the UK, with over 600 stores nationwide. The company offers a wide range of eyewear products and services, including eye tests, contact lenses, and prescription glasses. Vision Express places a strong emphasis on customer service and aims to provide a seamless shopping experience for all customers. Despite its best efforts, however, complaints may still arise from time to time. In such cases, Vision Express has a clear process in place to ensure that any issues are addressed and resolved as quickly as possible.