Vision Express Complaints

Vision Express Complaints

Customer Service Email Address:
Customer Service Phone Number: 0800 038 2177
Twitter URL: @VisionExpress

Complaints Process

Vision Express has a clear complaints process in place, which includes the following steps:

1. Contacting customer service: If customers have any issues or complaints, they can contact Vision Express by phone on 0800 038 2177 or by email at The customer service team will aim to resolve the issue as quickly as possible.

2. Escalating the complaint: If the issue is not resolved to the customer’s satisfaction, they can escalate the complaint by contacting Vision Express’ head office. The company has a dedicated complaints team to handle any issues that cannot be resolved by customer service.

3. Reaching a resolution: Vision Express aims to reach a resolution to all complaints within 28 days. If a customer is still dissatisfied with the outcome, they can contact the Optical Consumer Complaints Service (OCCS) for further assistance.

Introduction to the Company

Vision Express is a leading optician and eyewear retailer in the UK, with over 600 stores nationwide. The company offers a wide range of eyewear products and services, including eye tests, contact lenses, and prescription glasses. Vision Express places a strong emphasis on customer service and aims to provide a seamless shopping experience for all customers. Despite its best efforts, however, complaints may still arise from time to time. In such cases, Vision Express has a clear process in place to ensure that any issues are addressed and resolved as quickly as possible.

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