Vision Direct Complaints

Email Address Phone Number Twitter URL 020 7768 9110 @visiondirect_uk

## Complaints Process

Vision Direct, an online retailer of contact lenses, takes customer complaints seriously. If you have a complaint or issue with their service or products, you can contact their customer service team by email or phone. They aim to respond to all complaints within two days and resolve them within seven days.

If you need to make a complaint, it is best to do so in writing, as this will give you a record of your communication. When making a complaint, include as much detail as possible about the issue, including order numbers or product details, and any relevant dates and times.

If you are not satisfied with the response you receive from customer service, you can escalate your complaint to a supervisor, who will review your case and aim to provide a satisfactory resolution.

## Introduction to Vision Direct

Vision Direct was founded in 1998 and is now one of the largest online retailers of contact lenses and eye care products in the UK. They offer a wide range of contact lenses, including daily disposables, monthly lenses, and toric lenses for those with astigmatism. They also sell contact lens solution, eye drops, and other eye care products.

In addition to their online store, Vision Direct has a team of qualified opticians who can provide advice and answer any questions you may have about their products. They also offer a free online contact lens prescription test, which allows you to check your prescription and order lenses without going to the opticians.

Overall, Vision Direct aims to provide high-quality products and excellent customer service to ensure that their customers are satisfied with their purchases.

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