Virgin Mobile – Sim Only Contract Complaints
| Customer Service Email | Customer Service Phone Number | Twitter URL |
|---|---|---|
| customersupport@virginmobile.com | 0800-052-0238 | https://twitter.com/VirginMobile |
Complaints Process
Virgin Mobile has a team of customer service representatives available to help resolve any issues that customers may have with their sim only contracts. Customers can reach out to Virgin Mobile via their customer service email or phone number, or through their Twitter account.
If a customer is unhappy with the service they have received, they can file a formal complaint with Virgin Mobile. The complaints process involves the following steps:
1. Contact Virgin Mobile customer service: Customers should first attempt to resolve their issue by contacting Virgin Mobile’s customer service team. The team will work with the customer to find a resolution.
2. Escalate the complaint: If the issue is still not resolved, the customer can escalate the complaint to Virgin Mobile’s complaints team. The team will investigate the issue and provide a resolution.
3. Contact the Ombudsman: If the customer is still not satisfied after going through Virgin Mobile’s complaints process, they can contact the Ombudsman. The Ombudsman will investigate the complaint independently and provide a resolution.
Introduction to the Company
Virgin Mobile is a telecommunications company that offers a range of services, including sim only contracts. The company was founded in 1999 and is a subsidiary of the Virgin Group. Virgin Mobile aims to provide customers with seamless and affordable mobile services. They offer a range of sim only plans to cater to different needs and budgets.