Virgin Media Complaints

Complaint Phone Number0345 6000 789
Online Complaint Form
Head OfficeVirgin Media, Sunderland, SR43 4AA

The new telecommunication complaint data from the communication regulator Ofcom reveals that Virgin Media was the most complained about monthly mobile payroll provider in the second half of 2019 and ranking fourth on landline service complaints. Eight telephone complaints per 100,000 users, ahead of the market average of 3 and 13 on 100,000 internet complaints, were collected by the British telecommunications company.

We have listed everything you need to know below for those with a case against Virgin Media to hear your case and fix it. On 0345 454 1111 for cable, TV, telephone, and landlines the customer care team of Virgin Media is responsible.

Your complaint will be difficult to hear and much more challenging to solve. Below are all you need to understand, including emails, social accounts, and handling information, for Virgin Media to successfully complain.


How to directly complain

On the 0345 454, 1111 for cable, internet, fiber and telephone customers is a customer support group from Virgin Media. Pleases, Virgin Media, Sunderland, SR43 4AA are also the right way forward for complaints. It was worth giving a “private and confidential” letter to the CEO, but it is not as successful now that so many people have used it. However, contacting Virgin Media CEO via email may be worthwhile:

How can I complain through social media?

Social media complaints may be successful. You should contact @virginmedia on Twitter.

Submit Your Complaint

2 thoughts on “Virgin Media Complaints”

  1. My internet and phone have been intermittent for three days now without explanation. The website says no reason why in my area but on digging deeper I am told it is an area problem. I will not pay this months installment if this is not corrected today and I have an important zoom call on Monday, which if is impaired, I will cancel my subscription and complain to the watchdog. You are clearly slowing speeds for work without informing your customers. It is not good enough.

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