Vintage Wine & Port Complaints

Vintage Wine & Port Complaints

Complaints Process

At Vintage Wine & Port, we aim to provide our customers with a high level of service and customer satisfaction. However, we understand that there may be times when our service falls short of your expectations. If you have a complaint, we encourage you to contact our customer service team via phone or email as soon as possible, explaining your dissatisfaction in detail. We will do our best to resolve the issue and ensure that you are satisfied with the outcome.

If for any reason, you are not satisfied with the resolution of your complaint, you can escalate it to our customer service manager or director. They will investigate the matter, contact you with their findings and work with you to resolve the issue.

Introduction to Vintage Wine & Port

Vintage Wine & Port is a UK-based online retailer of fine wine and port. With over 20 years’ experience in the wine and port industry, we pride ourselves on our extensive range of wines and ports, excellent customer service and competitive prices. Our range includes vintage wines, fortified wines, rare and collectible wines, as well as a range of wine gifts.

At Vintage Wine & Port, we understand that purchasing wine online can be a daunting task, which is why we provide our customers with expert advice, detailed product descriptions and a variety of payment and delivery options. Our secure website ensures that our customers can shop with confidence, knowing that their personal and payment details are safe and secure.