Viator Customer Service Contact Information
| Phone | ||
|---|---|---|
| customerservice@viator.com | 1-888-503-5076 | twitter.com/ViatorTravel |
Complaints Process
Viator, a TripAdvisor Company, strives to provide excellent customer service to all of its clients; however, sometimes complaints may arise. If you have a complaint, the first step is to contact Viator’s customer service team either by email, phone or through their Twitter customer support handle. Explain your situation clearly and provide as much detail as possible, including information about your booking and what went wrong. The company is committed to investigating all complaints and resolving them to the satisfaction of the customer.
If you are not satisfied with the response you receive from their customer service team, you can escalate your complaint to their escalation team by emailing them at escalations@viator.com. They will take a serious look at the issues you are facing and help you reach a resolution.
An Introduction to Viator
Viator, a TripAdvisor Company, is a leading online provider of sightseeing tours, activities, and travel experiences. The company was founded in 1995 in Sydney, Australia and has grown to offer more than 345,000 tours and activities in over 2,000 destinations around the world.
Viator’s mission is to provide travelers with unforgettable experiences and to make it easy for them to plan and book their activities. The company offers a variety of travel products including tours, attractions, day trips, food and wine tours, and much more.
With Viator, customers have the option of booking their activities in advance, or on the spot, through the company’s easy-to-use website or mobile app. Viator’s customer service team is available to help travelers plan their perfect trip and answer any questions they may have along the way.