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Viagogo is an online ticket exchange platform that enables both buyers and sellers to exchange tickets for various events. The platform enables buyers to purchase tickets at a much discounted price than the original, and sellers to sell tickets for their events to a larger audience than traditional ticket-selling methods. However, with the advantages come some complaints.
Viagogo has a complaints process which they follow to make sure that their customers can raise their concerns and have them resolved. Customers can contact the company through their customer service email address or phone number. They will be attended to by the customer service agent who will take note of their complaint and try to resolve the issue in a timely manner. In some cases, the complaint may be escalated to the relevant team to resolve.
Introduction to the Company
Viagogo is a London-based online ticket exchange platform that was founded in 2006. The company boasts of being one of the world’s largest ticket marketplaces, connecting buyers and sellers from all over the world. The company offers tickets for various events, including sports, music concerts, theatre, and others. They operate in more than 70 countries and have more than 60 million registered users. Despite the complaints, the company is still a very popular platform for buying and selling tickets.