Vestiaire Collective Customer Service Contact Information
| Phone Number | ||
|---|---|---|
| support@vestiairecollective.com | +44 203 677 0980 | @VestiaireCo |
Complaints Process
Vestiaire Collective is a leading online marketplace for buying and selling pre-owned luxury fashion items. While the company strives to provide great customer service, there may come a time when a customer needs to file a complaint. Here’s what you need to know about the complaints process at Vestiaire Collective:
1. Contact customer service – If you have an issue with your order, the first step is to contact Vestiaire Collective customer service via email or phone. They will do their best to resolve the issue quickly and efficiently.
2. Provide details – When lodging a complaint, make sure to provide as much detail as possible about the issue. This can include information about the item, the seller, and your transaction history.
3. Wait for a response – Once you’ve lodged a complaint, Vestiaire Collective will investigate the issue and provide a response as quickly as possible. In some cases, this may involve working with the seller to resolve the issue.
4. Escalate if necessary – If you’re not satisfied with the resolution provided by Vestiaire Collective or if the complaint is not resolved to your satisfaction, you can escalate the issue to a senior member of the customer service team.
An Introduction to the Company
Vestiaire Collective was founded in 2009 with the goal of creating a community of fashion lovers who can buy and sell pre-owned luxury items in a safe and trustworthy environment. Today, the company has a global presence and is known for its commitment to quality, authenticity, and sustainability. Vestiaire Collective has partnerships with leading luxury brands, and its platform attracts millions of buyers and sellers each year. If you’re looking for a reliable and convenient way to buy or sell pre-owned luxury items, Vestiaire Collective is definitely worth checking out.