Very Complaints Complaints: How to Contact Customer Service

Customer Service Email Address Customer Service Phone Number Twitter URL 0344 822 2321

Complaints Process

If you have a complaint about, there are several ways you can get in touch with their customer service team. You can send an email to, call them at 0344 822 2321, or reach out to them on Twitter at

When making a complaint, it’s important to provide as much detail as possible, including any order numbers or reference numbers you may have. aims to deal with complaints promptly, and will acknowledge your complaint within 24 hours of receiving it. They will then aim to resolve your complaint within 14 days, although this may take longer for more complex issues.

If you’re not satisfied with the outcome of your complaint, or feel that it hasn’t been resolved to your satisfaction, you can escalate it to the Complaints Resolution Team by emailing The Complaints Resolution Team will then carry out a review of your complaint and aim to provide a resolution within 28 days.

About is a UK-based online retailer that offers a wide range of products, including clothing, homeware, gaming, and technology. Established in 2009, has grown rapidly to become one of the UK’s most popular online retailers, with over 2.4 million customers. is part of Shop Direct, which also owns other popular UK brands such as Littlewoods and is committed to providing a high-quality shopping experience for its customers.

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