VASHI Complaints Contact Information
Complaints Process at VASHI
At VASHI, we take every customer complaint seriously and work hard to resolve the issue as quickly and efficiently as possible. Our complaints process is straightforward and easy to follow.
If you have a complaint, please contact our customer service team using the email address, phone number or Twitter handle provided above. We will ask for details about the issue and document everything carefully.
Once we have all the relevant information, we will launch an investigation into the issue. We will keep you updated on progress throughout the investigation and do everything we can to resolve the problem to your satisfaction.
If we are unable to resolve your complaint after our investigation, we will provide you with information on how to escalate the matter further.
An Introduction to VASHI
VASHI is a leading bespoke diamond jewellery retailer. We specialise in helping our customers create unique, customised pieces of jewellery using only the finest ethically-sourced diamonds.
Founded in 2007 by Vashi Dominguez, we have gone from strength to strength, opening flagship stores in London, Manchester and across Europe. Our expert craftsmanship and customer service make us one of the most respected names in the jewellery industry.
We take pride in our commitment to ethical sourcing and sustainable practices, ensuring that every diamond we use is responsibly sourced and conflict-free. We believe in transparency and openness in all aspects of our business, and we are always striving to improve our operations and make a positive impact on the world.