Complaints Contact Information

Email Address Phone Number Twitter URL 0800 955 0495

Complaints Process understands that sometimes the customers may have complaints and it takes them seriously. They have a set complaints process that the customers can follow.
First, the customers should send an email to stating the issue and providing relevant order information. If the customer prefers to talk on the phone, they can call the customer service number 0800 955 0495. The customer service team will work to resolve the issue within 5 business days. If the customer is not satisfied with the response or resolution provided, they can escalate the matter to the Complaints Manager. The Customer Service team will advise on how to directly contact the Complaints Manager, who will aim to provide a resolution within 10 business days.

Introduction to is one of the UK’s leading online retailers of vaping products. They offer a range of high-quality products from well-known brands, including e-cigarettes, e-liquids, kits, tanks, coils and other accessories. values its customers and strives to provide excellent customer service, product authenticity and competitive pricing. They ensure that all of their products meet the required regulations and standards, providing customers with peace of mind. They offer free delivery on orders over £20 and a variety of payment options, including Visa, MasterCard, and PayPal.

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