Valley Mill Complaints
Valley Mill is a company that specializes in producing high-quality Welsh slate homeware and gifts. However, despite their reputation for quality, customers may occasionally encounter issues with their products or services. This article will detail how customers can file complaints with Valley Mill, as well as provide an introduction to the company.
Contact Information
| Phone Number | ||
|---|---|---|
| info@valleymill.co.uk | +44 (0) 1792 864 411 | @valleymilluk |
Valley Mill has provided several channels through which customers can file complaints. The easiest way to file a complaint is to contact their customer service team directly. Customers can reach Valley Mill’s customer service team via email, phone, or through social media.
Complaints Process
Upon contacting Valley Mill’s customer service team with a complaint, customers should expect to receive a response within 48 hours of sending their message.
Valley Mill’s customer service team will carefully evaluate the complaint and gather any necessary information or evidence to address the issue. In some cases, customers may be required to submit photos or videos of their products to help Valley Mill’s team investigate the problem more thoroughly.
After the investigation, the company’s team will then decide on the appropriate steps to rectify the situation. This process can take up to five working days, although it may take longer in some cases.
Introduction to Valley Mill
Valley Mill is a family-owned business that was founded in 2007 by Kevin and Karen Thomas. The company is dedicated to producing top-quality Welsh slate homeware and gifts while contributing to Wales’ economy and heritage. Valley Mill utilizes traditional methods to create unique and high-quality products for their customers.
Valley Mill’s mission is to provide their customers with top-quality products and excellent customer service. Despite their high standards, customers may on occasion experience issues with their products or services. If this occurs, the company encourages customers to file a complaint with their customer service team to allow them to address the issue and rectify the situation promptly.