In this information age, everything is delivered and received fast — be it financial transactions, information travel, or parcel movement. Parcel and logistics companies like UPS have made it very convenient to send and receive both letters and parcels in any part of the globe.
UPS was established more than a century ago and now it has became one of the world’s largest logistics company – in fact it is rival of another logistics giant, DHL. UPS has more than 495,000 employees that work day and night to help move parcels, letters, and other merchandise across national borders. The company has business operations in almost every country and region of the world.
Like other countries of the world, UPS also operates in the UK and it has enabled Brits to send and receive letters, parcels, and other goods across UK and other international destinations.
Besides its global logistics services, the company also strives to maintain a two-way communication with its consumers via its website. If you have any query or want to file a complaint against the company’s staff or any service then you can also do it through its website. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Email
- Via Virtual Assistant
- Via Post
How to Lodge a Complaint to UPS
You can complain via any of the above means but filing the complaint via phone is super easy as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘help and support center’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 03457 877 877. Pick up your phone and dial the given number for initiating the complaint process. You can call them from 08:00 AM – 08:00 PM Monday – Friday and 08:00 AM – 02:00 PM Saturdays. On Sundays and other closed holidays, this communication channel is not available.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
If you want to write about your complaint or query then you can write them a detailed complaint email. The email address is available on the contact page. Once they receive your complaint, a rep of the customer support team will contact you for addressing your complaint.
Via Virtual Assistant
If you have a general query then you can seek help from the virtual assistant of the company. The virtual assistant is available on the contact page. For contacting virtual assistant, just click the ‘ask our virtual assistant’ button and a new window will pop up. Now ask your query from the virtual assistant and it will instantly reply.
Still, you can write them a complaint letter. Their postal address is available on the contact page. For your convenience, their postal address is following.
Forest Road, Feltham
Middlesex TW13 7DY, United Kingdom
Besides these multiple communication channels, UPS also has presence on social media platforms like twitter and Facebook. You can follow their official social media accounts for latest updates. Their official account addresses are provided on their website.
Wrapping it Up
UPS has also provided multiple communication channels to its customers via its website for reaching out the professional and competent customer service team of the largest logistics company of the world.