Uphold is an American company spread across the globe and is reputed for its digital services. It offers digital money platforms to help people access money easier and handle them better.
Uphold offers automated trading, debit card, multi-asset platforms, and their famous trading experience ‘Anything To Anything.’ They are headquartered in Charleston, but they have offices worldwide. One of their most prominent offices is located in the UK.
Their platform also contributes to the latest trends of holding bitcoins in fiat currency and spending them. It even combines a platform application model with easy payment connectivity to provide financial services to the global market.
They aim to help customers and businesses worldwide to access transparent, fair, secure, and affordable financial services. But with such diverse offerings, there is always a possibility of error. To reach out to them at those times, read ahead to know about their complaint policy.
How To Make Complaints With Uphold?
| Methods | Details |
| Website Support | https://support.uphold.com/hc/en-us |
| Business Partners | partners@uphold.com |
| Compliance | compliance@uphold.com |
| Headquarters Location | 6 W, 18th Street, 3rd Floor, New York, New York 10011, US |
For General Queries And Complaints
You can contact the Uphold support team to help with any general queries or make a complaint. They will gladly help and guide you with any assistance. Follow the steps below:
- Go to their official website.
- Click on FAQs and Support at the bottom of the page.
- There, click on “Contact Our Support Team.”
- A request form will pop up in the next window.
- Make sure to fill in all the details and submit the form.
- Give a very detailed description of the issue, and if you have any evidence, please attach it to the form.
- Once you submit it, you will get a confirmation mail.
- Their customer support team will review the issue and revert as soon as possible.
Uphold supports all their customers and encourages them to tell them if there are any errors or mistakes on their part. They work on it and revert with positive news.
For Prospective Business Partners
If you are looking to become their prospective business partner or have an issue in becoming their business partner, you can always mail them and complain. Click on the link to get the partners to form and ensure to fill in all the details – partners@uphold.com.
Provide them a detailed description of the issue and how you would like them to resolve it. The support team will look into the matter and try out the best solution. Their team will check for validation, and if the issue cannot be resolved, they will inform you of the same.
For Compliance
For any compliance-related complaints, Uphold requests you to report them as soon as possible. You can mail them directly at compliance@uphold.com and report the issue in a very descriptive manner. The support team will send a confirmation mail once you send the mail.
They will look into the issue, check for its validity, and gather all possible information. If you have any evidence, you can directly attach it to the mail. They will check it out and revert as soon as possible.