Tui Complaints

Planning a vacation for the upcoming holidays? No worries you have TUI who will manage your tour for you. TUI (Touristik Union International) is a tourism industry based in the UK. It is one of the topmost tourism industries. At TUI you can get value for money tourism packages for both domestic and abroad tours. They provide top-notch services irrespective of the tour location. There are a lot of tour plan options you can choose from. Everyone can find a package suitable for their mind and their pockets. If you travel with TUI ones, you might just not ever divert from your choice.

tui complaints

Although TUI tries to give their best possible services to the customer, they might have some shortcomings in their management. If you face a problem on a tour with them, the first thing that you will have to do is to inform the person responsible for your group. This might get your complaint dealt with immediately. If you are not satisfied with the solution, you will always have the customer services of TUI to turn to. TUI gives great importance to their customer services since tourism is a customer valued business.

Tui Complaints Procedure and Details

If you face any issue while on the tour with TUI then let the TUI representative know about it immediately. The TUI representative will do everything in his power to resolve the issue. If you are not satisfied with the solution presented to you then you can make an official complaint about the tour to the TUI customer service within 28 days of your return.

Issues related to any section of the tour like- flight, accommodation, and food are dealt with but the customer services. There are several ways of getting in touch with customer services. You can find them on the contact us page on the company website. Provide as much information they need to investigate your complaint that is from your holiday dates to your booking references. A few ways to get in contact are given below.


You can leave feedback on your tour to the customer services with a form available on their website. You will get an acknowledgment with your booking reference and case reference within a few days. You can get in touch with them directly by calling 0203 451 2699 this number. Lines are open from 9:00 AM to 7:00 PM only during weekdays. They have a feedback section for each section of their tour so if your complaint is specific you must find your section on their website.


Now that you know how to deal with TUI complaints it is recommended that you travel at least once with the TUI industry. Let us know how your experience was and what to stay aware of during a tour in the comments. If you face any problem while making your complaint to TUI let us know in the comments too.

Related articles:

2 thoughts on “Tui Complaints”

  1. Booking ref 13154921
    I started ringing to change this holiday today at 2pm, got thru after 40mins,because my husband needs walk in shower, which doesnt tell you in brochure, I was transferred, after another long wait I did get help, but was put on hold so she could arrange transfer of funds, my call then went back into the system and was still not answered by 5pm. I feel booking on line for certain requirements doesnt work, why cant it be transferred back to the shop I always went to where they were always so helpful. Very frustrated.
    mrs K J Bennett.

  2. I made a complaint by email to Pre-travel enquiries on the TUI website on 1st July and was given ticket no.6768654, the auto reply said I would receive a reply within 72 hours. To date I have not received any reply. I think this is poor customer relations.


Leave a Comment