TSB Complaints

TSB Bank PLC is one of the most famous retail and commercial banks in the United Kingdom. It has over 290 branches across the country and more than 100 in other nations. Even though the company was launched in 2013, they have the most experienced and skilled employees.

TSB Complaints

At times, things don’t go your way, servers can be down, or the information may have been mixed up. To get the issue cleared, TSB offers customer care service. They help lodge a complaint, ask a query, or get more information. It is easier and faster to get your job done. 

Let’s look into ways to connect with TSB customer care service to lodge a complaint or ask a query.

How To Make A TSB Complaint?

TSB is a remarkable company, but at times, its services can be unsatisfactory. With TSB customer care services, they aim to do their best in rectifying your issues. Here is how you can file a complaint and get your matter resolved:

Method Details
Online Chat Select the ‘Chat To Us’ option in the application
Phone Call 03459 758 758 (UK)+44 0 203 284 1575 (Outside UK)
Online Form Open the website to find the form
Visit The Branch Go to the closest branch to file your complaint
Headquarters Location Henry Duncan House, 120 George Street, Edinburgh EH2 4LH

Online Chat

If you are a registered member of Internet Banking, the quickest way to get in touch securely is through the TSB mobile banking App. You can ask your queries anytime, 24×7.

If the chat is not satisfactory, the virtual assistant connects you to the live agent to assist you in detail. The live agents are available from 9 am to 4:30 pm from Monday to Friday.

You can simply open the app, select the “Chat To Us” option, and chat online. For even more assistance, you can directly go to the TSB Help and Support page and click on the “Need Help?” button present on the right corner to get started.

Phone Call

You can call the TSB customer care service on all seven days from 8 am to 8 pm, except for bank holidays. Ensure to have all the personal details ready before the call to have a hassle-free call.

  • TSB customer care number for UK: 03459 758 758
  • TSB customer care number for people outside UK: +44 0 203 284 1575

You can connect with the customer care agent through TSB Textphone in case of hearing or speech impairment.

  • Textphone number for UK clients: 0345 835 3843 
  • Textphone number for outside UK clients: + 44 0 1733 286 352

Online Form

TSB provides an online form to help the clients explain their problems quickly and the team can manage them more efficiently. You can find the online form on their official website. The online form will have a series of questions for you to answer. 

Once you confirm the email address, the complaint is registered, and you get the notification for the same. The company will revert in a minimum of 24 hours. The form mainly focuses on troubleshooting and attachments. 

Visit The Branch

You can choose the closest branch of TSB and walk-in. You can easily file a complaint at the desk, and they will send the acknowledgement letter to the customer’s registered address within a week. 

The TSB agent will contact you if more details are required. Once the complaint is resolved, they notify you on your registered email address.

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