Trainline Complaints

Complaint Email
Complaint Phone Number333 202 2222
Online Complaint Form
Head OfficePO Box 23972, Edinburgh, EH3 5DA

Since the advent of engines and automobiles, the transportation sector grew exponentially. With time, not only automobiles underwent innovation but also whole of the transportation sector was revolutionized. Now, one can book any sort of transportation mean that is sea, air, or ground from the comfort of his home – thanks to the advent of transportation companies. or popularly known as Trainline is one such transport companies that operates train and coach ticket booking services. It is headquartered in London, England.  Besides UK, the company also operates transportation services across Europe. The company was established in 1997 and it began sale of online tickets as early as 1999. Besides sales of online ticket, the company also provides free access to live train times and railway stations information services.

Trainline Complaints

In addition to its swift transportation booking and other services, you can also get in touch with the supportive and professional customer support team of the company through its website and mobile app. If you have any query or want to file a complaint against any issue then you can readily do it. You can connect with the customer support team via any of the following means.

  • Via Email
  • Via Mobile App
  • Via Post
  • Via Social Media

How to Lodge a Complaint to Trainline

You can complain via any of the above means but filing the complaint via email is easy as it is an instant means of lodging your complaint. For lodging, a complaint via email, visit their contact page and you will find their email address.

Now, write a detailed complaint email and send it on the provided email address. Once they get your email, soon one of representatives of the team will connect with you for resolution of the query. Besides reaching them out by email, you can also register your complaint via any of the following methods.

Via Mobile App

In case, you don’t want to register your complaint via email then alternatively you can do it via their app. Trainline has an interactive app which you can download from both apple and Google play store. After downloading the app, login to it and locate the ‘contact’ functionality. Click the ‘contact’ functionality and follow the directions for contacting the support team. Besides, you can keep yourself updated regarding live timings of all the trains via their app.

Via Post

In addition to these contact options, you can also write them a complaint letter. Once they receive your letter, they will get back to you as soon as possible. Their postal address is available on their official website. For your convenience, the postal address is following.

Third floor, 120 Holborn, London EC1N 2TD, United Kingdom. VAT number: 791 7261 06.

Via Social Media

Trainline has also online presence on social media platforms like Facebook and Twitter. Links to their official Facebook and Twitter accounts are provided on the contact page of their website. If you connect with the customer team via Facebook or Twitter then they will respond you as soon as possible.

Besides these diverse communication means, you can also get help from FAQ section for clarifying your concepts about the company.

Over to You

Trainline is a success story in the corporate world and like every successful business, Trainline value its consumers and is therefore eager to listen out them via the multiple communication channels provided on its website. For more information please visit the following link:

Submit Your Complaint

8 thoughts on “Trainline Complaints”

  1. HI
    I was booking a return ticket for my father in law from Wolverhampton – Paignton on the following dates 3/7/21 (transaction id- 145995073749)
    It was showing on the online booking that there was availability for £108.10. when I tried to book it said not available.( then the ticket went off the system)
    I rang trainline to find out why I could not book and got a response that it was a disabled seat so we could only book first class which was £283.10 the following 2 days I had a look
    online and the tickets was showing available for the £108.10.
    After paying for the ticket to be in first class there was no facilities on the train.
    My father in law is 69 years old and was expecting at least a drink on a 4 hour 22min plus journey but nothing this was a very poor experience.
    I don’t think much of the recommendations for first class when you get treated like the rest of the train for a ticket doubled in price.
    He went on the train with out a drink thinking he would of got something to drink on the train

  2. I cannot find the contact section on the app.

    Why is it so difficult to talk to someone?

    I would like to speak wit someone to resolve my booking problem. Can someone from customer services please call me. My number is 07730 777305

  3. I am very upset. Because you didn’t send a second email with my code I was unable to travel using my ticket today from Clapham Junction to Warminster. The man at the ticket office said he could not issue a ticket without a code as Trainline is a separate company. I had to pay an extra £27 for a single ticket. I want a code for my return journey and a full refund for the outgoing journey and an explanation please.
    Geraldine Rudge

  4. Dreadful service. This company is clearly run by fat cat greedy invstors, who don’t give a damn about customer service. Nothing new there, then. Boycott this company and use another. Disgusting. The website is full of lies and complete and utter distorted garbage.

  5. This company is a nightmare, they make it extremely difficult to speak to a human being and when you eventually do, you get through to an offshore call centre with unhelpful and untrained staff.
    I requested a refund on my tickets as I couldn’t travel due to covid, I did this within 28 days which is what they specify and I have proof in writing that I did this. They told me that they didn’t receive and its tough, no refund. I spoke to a manager who told me that there is nothing they can do. I asked how to complain or take my matter further and he said there is no complaints procedure and the matter stops with him. He was not interested in seeing my proof of contact or trying to help me in the slightest. He simply wanted to get me off the phone.

    Terrible service!


  7. God AWFUL! Thieves. There is no ‘treating customers fairly at all’ when things go wrong. They won’t provide help, when THEY cancel your ticket, you want a refund and THEY charge you an admin fee. In my case they won’t give me back my money at all saying they tickets were collected, even though they were cancelled. They still have my money and I’m so angry about this, that I will take this as high as possible, involving MP’s and ombudsman. Watch this space!

  8. As a first time trainline user, I struggle to understand advance single ticket type and mistakenly clicked on refund ticket when my train journey was disrupted. Unfortunately, this resulted in the cancellation of my paid tickets, and despite seeking help from customer service, I was unable to receive any assistance. Your website fail to notify client that clicking on the refund option cancels the ticket. It is unfair that customers are penalized without being given the opportunity to adjust their ticket. Worst platform ever, I will not recommend trainline to anyone! Biggest scam ever!!


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