When the big corporations get out of control then they can create problems for the end consumers. For maximizing their profits, businesses can go to any length and they even don’t feel shy of violating consumers’ rights. Therefore, governments all around the world often need to regulate businesses and especially giant corporations so that consumers’ rights are protected.
For protecting consumers’ rights in the UK, the departments of Trading Standards are created. Previously, the departments existed as Weights and Measures Departments because their primary function was to maintain the integrity of commercial weighing and measuring by routine testing of equipment and goods. With time more consumer-centric legislation was enforced and hence the original Weights and Measures Departments were renamed as Trading Standards Departments with extended responsibilities. Now these departments enforce a wide range of other legislation: environmental health, health and safety, licensing and so on in addition to consumers laws. These departments also investigate commercial organizations that trade outside the law or in unethical ways.
The departments also have an interactive website for facilitation of the consumers besides physical offices across the UK. If any of the consumers have any query or want to file a complaint against any commercial entity then he/she can readily do it via both its website and offices. Anyone can connect with the consumer support team of the departments via any of the following methods.
- Via Phone
- Via Twitter
- Via Department’s Offices
How to Lodge a Complaint to Trading Standards
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the top of the homepage, you will find the ‘consumer’ tab in the menu bar. Click this tab and a drawdown list will appear. Click the ‘support & advice’ functionality here and you will land on a new webpage where you can find the consumer helpline i.e., 0808 223 1133.
Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the company. Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Their official Twitter address is provided at the support and advice page. You can follow the departments on their official Twitter account for getting the latest updates.
Via Department’s Offices
The most convenient method of filing a complaint against any UK-based trader is to visit your local Trading Standards office. You can locate your nearby Trading Standards departments’ office on the support and advice page of the website. Just enter your postcode in the given search bar on the support and advice page and all of addresses of all of your nearby Trading standards offices will pop up on the screen. Now visit your nearest office for lodging and subsequent resolution of your complaint.
Besides these diverse correspondence options, you can also get help from the dispute resolution mechanism of the Trading Standards (all the resolution methods are listed on the support and advice page of the site).
Trading Standards has provided multiple means of communication to its British citizens for connecting with the departments. For more information please visit the link https://www.tradingstandards.uk/consumers/support-advice