Total AV is the short form of Total Audio Visual Solutions Limited and it is a UK-based audio video installation company. It was established in 2001 and is headquartered in Oxfordshire. Since its inception, the company has expanded to almost every region of the country and it is now reputed for being a reliable, cost effective, flexible and conscientious installer of audio visual equipment. The company offers AV installation solutions to every home and business and on average, an installation can take 7 to 10 days.
The company offers a range of AV installation solutions. The solutions include educational installations, hall installations, projectors, video walls, business installs, and much more. Because of its quality and economical AV solutions, Total AV has become one of the favorite shopping destinations for AV equipments and installs in the UK.
You can order online on its official website and also, if you have any query or want to file a complaint against the online retailer then you can also do it through its website. You can connect with its customer support team of the company via any of the following means.
- Via Phone
- Via Email
- Via Contact Form
- Via Post
- Via iComplaints services (Link at the end of the article)
How to Lodge a Complaint to AV
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the top of the homepage, you will find the ‘contact’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 01235 823180. Pick up your phone and dial the provided number for initiating the complaint process. The lines are open from 08:30 am to 04:30 pm (Monday to Friday). On weekends and other closed holidays, this communication means is not available.
Once you are connected with a member of the customer support team then you can register your complaint or can resolve your query. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
In case, you don’t want to indulge in telephonic conversation or the lines are not closed then you can alternatively email them your complaint. You can locate their email address on the contact page. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint.
Via Contact Form
In case, you don’t want to register your complaint via phone and email then you can contact them via contact form. You will find a contact form on the contact page. Just fill in this form with relevant details like your name, email, phone number, and complaint message. Once you have entered your name, email, and your enquiry, submits the form. After submitting the form, one of the representatives of the customer team will contact back as soon as possible.
Finally, you can write them a complaint letter. Their postal address is available on the contact page. For your convenience, their postal address is following.
Total Audio Visual Solutions LTD
Unit 5, Building H4, Milton Road
Didcot OX11 7HH, (Milton Park / MEPC)
Total AV is one of the favorite AV equipment and installs companies in the UK. The company has multiple communication channels for contacting its customer support team at anytime.