Three is a British company that is mainly involved in the telecommunications sector. They are also one of the leading internet connection providers in the country. They are based in Maidenhead in England. The company was founded in 2003 and they promised to provide a strong 3G network for commercial use. They started off as a small company that sold handsets. Today Three has become a big organization that provides 3G, 4G as well as 5G network connections. Over the last few years, they have worked on their infrastructure, and today they can afford internet service to thousands of people.
Three are several stores across England and an official website. You can shop either from their offline stores or browse their website to look for exciting deals. The best part about Three is that they will readily listen to you and come up with a plan that is suitable for you. You can also ask for their advice on their official website. Contacting them is very easy. They have come up with a user-friendly website that allows you to contact them within a few minutes. The various methods to contact Three if you have a complaint against them are as follows:
Call the Company
Calling is the easiest way to contact customer service at Three. The phone numbers for customer care services are available on their official website. You can call them at 02074903449 or 07454959715. Once they take your call, explain in detail what issues you are facing.
3 Email Details
The company does not explicitly have email Ids to register complaints. However, there are two email addresses present on their website that you can use if you want to contact them. These are [email protected] or [email protected]. Enter all the details about your problem in the body of the mail. Use either of the abovementioned email addresses to send your mail to.
Visit their Office
If you are facing a serious issue and the other methods are not working for you, feel free to visit their office. You can visit them at Three Press Office, ThreeUK, Hutchison 3G UK Ltd. Star House, 20 Grenfell Road, Maidenhead, SL6 1EH. This is where their headquarters is located. You can directly talk to their customer service executives once you enter the building.
They have an online form on their website that is specially made to register complaints from customers. They have several subheads addressed to different types of issues that their customers may face. You have to click on the appropriate subhead. You can also chat with customer service officials to obtain a solution to your problem. A series of questions will be asked to you regarding your problem, answer them carefully and you will soon receive a reply from Three.
The company knows how to keep customers happy. Their customer service team is well-equipped and very professional. They keep sending your updates regarding your issues and come up with reasonable solutions quickly.