The Range Complaints

Twitterhttps://twitter.com/TheRangeUK
CEO Email Addresshttps://emailist.co.uk/the-range-ceo-email-address/
Complaint Phone Number44 345 026 7598
Online Complaint Formhttps://www.therange.co.uk/terms-and-conditions/
Head OfficeMargaret House, William Prance Road, Plymouth, PL6 5ZD

Furniture and mini-gardens give an aesthetic look and feel to our homes. The Range retailer is meant for increasing the aesthetic aspects of our homes. The Range is a UK based retail business dealing with furniture, gardening, and leisure products.

In 1980, The Range was started out as an open-air market and in 1989; its first physical store was opened at Sugar Mill Business Park on Billacombe Road, Plymouth. Since then, the retailer business kept the impressive expansion rate and now it has more than 180 stores in the UK and Ireland. The Range offers many products including kitchen accessories, gardening tools and furniture, home ware, home furniture, and much more. Because of its varied products and convenience, The Range has become one of the largest gardening and home ware retailers of the UK.

The Range Complaints

The furniture retailer offers varied products and customer services via its official website. And if you are facing any difficulty regarding any of its products or staff or simply want to show your dissatisfaction by registering a complaint against the retailer then you can readily do it through its website. You can connect with the retailer’s customer services team via any of the following methods.

  • Via Phone
  • Via Contact Form
  • Via Visiting any of the Range’s Stores

How to Lodge a Complaint to the Range

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0345 026 7598. Pick up your phone and dial the given number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Contact Form

In case, you don’t want to register your complaint via phone then you can contact them via contact form. You will find a link to contact form on the contact us page. Click the link and you will be redirected to another webpage where you will find a contact form. Just fill in this form with relevant details like your name, email, phone number, and complaint message. Once you have entered your name, email, and your enquiry, submits the form. After submitting the form, one of the representatives of the customer team will contact back within 48 hours.

Via Visiting your Nearest the Range Store

Still, you can lodge your complaint by visiting any of your nearest The Range’s stores. The Range has more than 180 stores in the UK and Ireland and you can find one via its website. Like phone, this is also an instant means of lodging complaint and subsequent resolution of the issue.

Besides all these communication options, you can still follow the retailer via it’s official social media accounts which will keep you updated about latest products and discount deals.

To Wrap it Up

The Range has become one of the favorite shopping destinations for Brits for furniture products. Also, The Range has ensured multiple communication channels for their consumers’ satisfaction. Use any of them if you need to get in touch with the retailer.  For more information please visit the link


Submit Your Complaint

10 thoughts on “The Range Complaints”

  1. I telephoned last Wednesday 25th August as I wished to purchase a bird bath which you had, but said it was not available for home delivery and only available in selected stores. I was answered eventually and explained to the young man what I was querying, he didnt seem to understand very well and I had to repeat this over again, he asked me to hold and went away for what seemed ages and came back and said he would order it for me to be delivered?? He then said it could only be delivered if I had an on-line account which I have. I then had to give him all my information which I have to say was like pulling teeth. He didn’t understand me and I had to spell EVERYTHING out to him which he got wrong several times and I had to keep correcting him, after 40 minutes (yes 40 minutes) he said I would receive the order in several days and thanked me for my call…. I then said well what about payment to which he replied ‘Oh yes’ and then asked me to hang on again, which I did for about 10 minutes he finally came back and said that someone would be calling me back to take payment!!! Well nobody called me so I am none the wiser if in fact this order actually went through. It was apparent that he didn’t know what he was doing and I feel that the call was a complete waste of my time and money. Can you please let me know if this bird bath was actually ordered? It was rose Bird Bath Product Number 538212

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  2. Wow, where do we start with you lot. I buy a faulty bathroom mirrored led light. One of the led lights doesnt work and a shelf is missing.. After lots and lots of e mails, fobbed off, you havnt picked my faulty goods up, weeks later by the way. Ive been 30 to 40mins every time getting through on the phone, just to be told itll be sorted in 2 days. Liars.. Then the manufacturer wanted a video after i sent 3 pictures. How on earth can i re wire it back on the wall, where the house is 187 miles away, which they were told, and STILL insist a video is required,. TO SHOW WHAT, the unit is FAULTY…. PICK IT UP, CHECK IT OUT, THEN REFUND ME. ITS EASY…. But ohh no, the Range are STILL STALLING,,WHY WHY WHY??? Pathetic company,, dont worry ill persue you.. Phoned today, sorry sir, well sort right now,, well send a e mail to launch your complaint, did i get it?? YOU GUES… NOOOOOOO. Rubbish compant, Rubbish products, Rubbish service… You have my number CALL IT

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  3. Ordered a Xmas tree should of been delivered 15 th December on the 19 th still Not received so contacted the range who said it had been dispatched so contacted the delivery company who confirmed the address had no door number on it so could Not make a delivery still waiting for my tree

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  4. Visited the range at new old brown rochdale after a bus and a tram ride my husband who has dementia needed to use toilet no toilet when I asked all taken away u can go Mac Donald’s he went on the way wet himself My friend went this afternoon complained 50% if stuff didn’t have a price on one dopy manager lots young girls chatting when she stood in the queue 16 in front if her one till open so no toilet not price tags no t going ever again

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  5. We called into your Range store near Derriford (Plymouth) yesterday and were really disappointed.
    There was an advertised Addis 50l pedal bin. The shelf price had a 20% yellow sticker and the shelf price clearly indicated that the price was £12.99 but now only “£10.39”.
    We paid and left the store. We never seem to check receipts, as we never doubt them. But, we were overcharged.
    We returned to the store and the 20% discount was NOT applied and we were charged the full amount.
    The cashier walked to the correct shelf and returned with the correctly reduced shelf label.She said “You are right but we can’t reduce the price! We have to go by the computer/till price only.”
    I asked to speak to a manager and she was very abrupt. “We are not allowed to reduce the till price”. She continued “when prices are reduced they are meant o be updated within 24 hours. She checked and the price change should have happened on the 1st March 2023 and had still not been updated. Again, why was this my fault.
    The cashier then said that she was aware that all other shops do honour the correct “shelf price” but not the range “..unless it is a food item”!. Not sure what difference this makes though.
    When I then asked if The Range therefore have a sales policy of advertising all items at any price and then charging something different at the till? – she said “Management won’t let us change the prices even if you are correct!”.
    Hmm, I therefore had a full refund. Other customers were listening and could not also believe your sales policy and poor level of customer serviced.
    Disappointing – I don’t think I can trust the Range.

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  6. I want to make a complaint about a girl called Carla,. I came into your store the other day. She was very rude to me and she swore at me. I don’t think this is acceptable for employer to speak to a customer like this so I would like something done please because I’m not having one of your workers speak to me like that

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  7. Very poor service I purchased a 5 piece set garden furnuture with arrived in june .it now as faults after 9 months and now I am told its out of warranty very poor service . I paid over £600 for it .

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  8. Dear Sir or Madam,The Range Llandudno,, I went to the new store in Llandudno,,having bad knees decided to take the lift up to the first floor, the lift is a not fit for a disable person to use,I have never been in a lift that u had to keep your finger on the button to keep it moving,and nothing on the door as to how to open it ,,,very disappointed,,yours sincerely Rita Collins

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  9. Bought a patio set cover the Malay and paid £50 pound for it and I may add that this was a reduced price. Less than a year and it is completely useless, ripped in half, tears all over, apparently rip resident, and ready for the bin. The Range refused to replace or refund saying that it only had six months warranty, we were not informed of this at time of purchase, don’t give them your money, they are sealing our money with inferior goods.

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  10. Beware. I was charged £9.95 delivery for an order on line. It was ordered 28/4/23. To date 1/5/23 the item has not been delivered and is still shown as ‘Processing’ in my account. I have tried (five times) for resolution to NO avail. I have come to the conclusion that The Range are naff at everything they do and certainly cannot get anything right!

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