One of the hallmarks of a good service provider is that they keep a clear line of communication open between them and their consumers. That is exactly what Transport for London (TFL) does. TFL makes sure that all their customers’ complaints are heard. If you are a commuter who uses any of the services provided by the TFL then you should be aware of how you can get in touch with them if you have any issues during your commute or have any complaints about any of the services that they are providing. Read on to find out how you can lodge your TFL complaints.
Via an In-Person Chat with The TFL Workers
All staff of the TFL have customer service training and are fully capable of helping you out if you have any issues. If they cannot provide you the solution then they can definitely point you to someone who can. So, you can definitely get in touch with one of them.
Via Their Website
The TFL website clearly states a two-step procedure to lodge complaints and give feedback. No matter which part of the website you are browsing, lodging a complaint is only two steps away. The other contact information required to lodge a TFL complaint can be found on their website. So, the website helps ensure that the lines of communication between the service providers and those who use the service are never closed.
Via Phone Call
The customer service team of the TFL is available round the clock all seven days of the week. The number is easy to remember and the calls to lodge TFL complaints can be made at local rates. The number is 03432221234 and you can make the call whenever you need to lodge a complaint. If the lines are busy then a recorded message will notify you of the various other ways in which you can lodge a complaint.
A textphone service to lodge TFL complaints is available for those customers who have a hearing disability. The number to use this service is 08001123456. This is available around the clock on all days of the week.
A postal address is available for those customers who wish to use the postal service to lodge their complaint with the TFL.
Via Social Media
TFL has active Facebook and Twitter pages. More and more customers are using social media nowadays to lodge TFL complaints. You can message them directly on Facebook or Twitter or you can share a public post stating your complaint and tag the official handles of TFL. This has a better chance of getting your query noticed.