| https://twitter.com/SuperdrugHelp | |
| Complaint Email | – |
| Complaint Phone Number | 0345 671 0709 |
| Online Complaint Form | https://www.messenger.com/t/Superdrug |
| Head Office | 51 Sydenham Road, Croydon, Surrey, CR0 2EU |
The fourth industrial revolution fueled by the internet and communication technologies (ICT) has impacted human lives most fundamentally. Besides some downsides, this fourth revolution has many upsides. Bringing convenience and comfort to our lives is its greatest fruit and now we are almost addicted to this convenience and comfort.
Now businesses like Superdrug are taking advantage of these ICTs to bring convenience to their consumers. Superdrug is the second-largest health and beauty retailer in the United Kingdom that offers a range of health and beauty products to UK consumers from the comfort of their couches. Superdrug offers a range of pharma products, skincare items, health and wellbeing goods, makeup, toiletries, accessories, and online medical consultations.
Besides a wide range of health and beauty products, Superdrug has also a helpful and supportive team. You can get in touch with its supportive and professional customer support team if you are having any query or want to file a complaint. You can connect with the customer support team via any of the following means.
- Via Online Chat
- Via Post
- Via Facebook
- Via Twitter
How to Lodge a Complaint to Superdrug
You can complain via any of the above means but registering the complaint via online chat is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via online chat, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find the online chat facility.
Click the online chat icon for connecting with a customer support representative. Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by online chat, you can also file your complaint via any of the following methods.
Via Post
In case, you don’t want to submit your complaint by online chat then you can alternatively write to them by post. You will find their postal address on the contact page of the website. For your convenience, the postal address is as following.
The Superdrug Customer Team, 51 Sydenham Road, Croydon, Surrey, CR0 2EU
Via Facebook
Still, you can register your complaint via their official Facebook account. The link to their Facebook account is given on the contact page beneath the online chat functionality. For registering your complaint via Facebook, click this link and you will be redirected to their official Facebook page where you can post your query. On Facebook you will get a reply from the customer team within 8 hours of your posting of the query.
Via Twitter
Likewise Facebook, you can also lodge a complaint via Twitter. Their Twitter link is provided alongside the Facebook/messenger link. Once you click the Twitter link then you will be redirected to their official Twitter account where you can tweet your query. You will get a reply from the team within 4 hours.
In Summary
Superdrug has not only fulfilled the medicine needs of the Brits but it also strives to facilitate its consumers by providing them multiple communication channels to connect with the company. For more information please visit this link
With reference to my telephone conversation today with Courtney.
I have a major complaint…I have severe back problems and so i ordered Tramadol from my GP. I travelled to Barnsley Superdrug today to pick up the medication. When got home i was given Neditol i am unable to get back to Barnsley untill the weekend. The pharmasict Hodo Jama informed me that my Tramadol is now at Superdrug i am unable to get back to Barnsley untill the weekend as i do not have transport. I was told the medication could not be delivered So i told the pharmasict that she is leaving me in pain through no fault of my own.